About Us
Welcome to the world of Ametave!
Origins
Ametave is a premium brand founded by a group of friends from different corners of the world, who met during their studies in Paris, France. The brand was born out of a passion for luxury, quality, and unforgettable experiences.
From the very beginning, Ametave has aimed to create products that blend tradition with modernity, offering customers not only goods but also unique experiences.
Inspired by both European elegance and global trends, each Ametave product is the result of collaboration between international designers and local artisans, ensuring the highest quality and unique design.
Growth
The growth of Ametave was surprisingly rapid, thanks to the effective use of digital communication channels and the engagement of our community.
Bold marketing strategies and active presence on social media helped the brand quickly gain recognition and loyal customers not only in Europe but across the globe. Our products quickly became synonymous with accessible luxury for those who value refined style and quality.
Future
At Ametave, we never stop striving for excellence. Our products, a combination of innovation, functionality, and aesthetic beauty, aim to make the daily lives of our customers more exclusive and enjoyable.
We continue our mission to provide not only goods but also unforgettable experiences and emotions with every purchase from our store.
Thank You
Thank you for being part of our journey. We are delighted to create the history of Ametave together.
We invite you to continue exploring our collections and enjoy a unique shopping experience with Ametave!
FAQs
We make every effort to dispatch your items promptly. Expect a processing period of 3-5 days before your order is shipped. The duration of shipping can differ depending on where you are located. You can typically find the shipping times listed on the individual product pages. If shipping durations aren't mentioned, please anticipate an approximate delivery time of 2-4 weeks. Tracking numbers are usually updated 3-5 days following the shipment of your order. If you haven't received a tracking number within 7 business days, please contact us via email.
Delivery durations depend on your geographical location. While most shipping times are detailed on the product pages, if not specified, please expect an approximate delivery window of 2-4 weeks.
We provide a full refund guarantee for defective or damaged products. You can return items within 30 days from the purchase date. If it has been longer than 30 days, we are unable to offer a credit, refund, or exchange. Returns must be sent back at your expense. Upon receiving the returned product, we will issue a full refund of your original purchase price. Please make sure to include your name and order number on the return package. Please be aware: If your order is currently in transit, you must wait for it to arrive before sending it back for a refund.
We generally cannot provide changes, store credit, refunds, or cancellations for orders until they are delivered, except under certain special circumstances. If you believe your situation may warrant a refund before your order ships, please contact us via email within 8 hours of placing your order, and we will endeavor to assist you as best we can.
If you notice that your address has been misspelled or incorrectly auto-filled, please respond to your order confirmation email to confirm the details. If upon review, the address is incorrect, inform us via email. We are able to update the address to the correct one if notified within 8 hours. Please note that no refunds will be issued for incorrect submissions after this 8-hour window.
Certainly, we're here to assist you! Due to the high volume of emails we receive, to ensure a quick response, please include your order number and clearly describe the issue in your message. Thank you!